Psychiatric Care Coordinator

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at AthenaPsych, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our client’s overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive fee-for-service compensation plan and amazing benefits to our staff.

Duties and Responsibilities

• Assist with coordination, scheduling, and care of all psychiatric care-related referrals.
• Assist with managing provider schedules; ensure efficient scheduling in accordance with provider productivity standards.
• Provide assistance with triaging appointments based on assigned client status and conducting follow-up calls when needed
• Answer phone calls related to pharmacy or scheduling concerns
• Collaborate with pharmacies to ensure accurate information is provided and to resolve any issues that arise
• Responsible for sending and collecting forms from clients as needed
• Managing Psychiatric Care inbox by answering and following up on emails to ensure timely responses
• Additional duties as assigned by the Supervisor

Qualifications

• High School Diploma or GED
• Bilingual (Spanish) preferred
• Minimum of 2 years’ experience in a healthcare support role
• Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
• Knowledgeable in HIPAA Regulations
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Accountability and integrity
• Excellent organizational and prioritizing skills
• Ability to complete work independently as well as in collaboration with team members
• Demonstrates emotional intelligence in personal interactions
• Good, professional communication skills - written and verbal
• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications