Billing Account Client Support Specialist

As a pivotal member of our Business-to-Business Sales Team, you will play a key client-facing role ensuring accurate, timely billing and strong account support across PrepayPower/Yuno Group. You will act as a trusted point of contact for clients on all billing matters, while also supporting revenue collection and reporting

Key Responsibilities

• Managing complete billing activities in partnership with the Revenue and Specialist Billing team.
• Acting as the primary client-facing contact for billing queries, account reviews, and portfolio updates.
• Overseeing and finalising billing calculations and customer invoices.
• Running and issuing regular client portfolio consumption reports, ensuring accuracy and clarity for client review.
• Maintaining the Master Billing Register and managing tariffs.
• Resolving billing queries and conducting analysis to ensure accuracy.
• Managing debt collection activities, including proactive client contact, payment follow-up, and escalation where required.
• Collaborating with internal departments and third parties to resolve billing issues.
• Developing and implementing reports to track process performance and identify areas for improvement.
• Leading billing initiatives within internal projects to drive greater efficiency.

Skills, Knowledge & Expertise

• Target-driven mindset with a proven ability to achieve goals individually and as part of a team.
• Minimum of 2 years' experience in a similar role, ideally within utilities.
• Prior experience in a client-facing role, with confidence handling account queries and debt collection conversations professionally.
• Strong Excel skills; experience with CRM systems.
• Excellent communication, analytical, and problem-solving skills.
• Self-directed with a structured, organised approach to work.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot . In 2025, together with Yuno Energy , we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland , we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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