Customer Relations Team Leader, IKEA Sukhumvit

• Ensuring our department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Identify root causes of recurring issues by working closely with other functions to implement improved ways of working and successfully resolving and improving customers satisfaction.
• Continuously focus on improving the easy buying (Exchange & Return) processes, together with the team.
• Optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
• Assisting customers to arrange for transport and assembly services through a well-managed Service or Home Delivery Desk.
• Be available to deal with issues raised by customers as well providing support to the team in resolving any customer issues.
• Ensure that your team understands their contribution towards improving the customer experience in the store and that they maintain a high level of service standard.
• Support and coach co-workers to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Plan for the appropriate number of co-workers to be in the right area at the right time to run operations successfully and that the co-workers are ready and available to serve customers.
• Drive and inspire a customer-centric culture throughout the store.
• You have solid experience working in a customer-service role in a fast-paced retail environment.
• You can understand customers’ emotional needs and translating them into implemented commercial solutions.
• You have/will have a good understanding of all aspects of the IKEA multichannel shopping and easy buying (Exchange & Return) experience at various touch points.
• You are/will be familiar with the IKEA customer relations processes, tools and working methods, payment solutions and after sales service.
• You have strong interpersonal and communication skills with an unmatched customer-focused mindset that enable you to build rapport with customers; You are comfortable and fluent communicating in English.
• You are a team player and have an appreciation for driving togetherness within the team.
• You have interest and passion for developing people as well as growing personal competence and using this to benefit the growth of our co-workers, the business and the brand.
• Proven record of successfully leading a team and a culture of high customer service performance.

Please apply by 8 August 2026