IT Executive

Get to know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalized, and reliable IT experiences that help Grabbers do their best work.

Get to know the Role

The EUC Specialist is a role responsible for owning defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and close collaboration with internal teams and managed service partners. You will report to the Senior Country IT Manager.  This is an onsite role based in Ho Chi Minh city.

The Critical Tasks You Will Perform

• Own day-to-day  EUC operations  for the assigned site or country, ensuring reliable support and service quality.
• Manage vendor escalations, monitor performance, and ensure timely corrective actions.
• Create and improve SOPs, user guides, records, and knowledge-base content.
• Collaborate with GTS teams and stakeholders to resolve issues and improve end-user services.
• Support compliance and operational improvement initiatives through accurate asset management, automation, reporting, AI tools, and process standardisation.

What Essential Skills You Will Need

• 3+ years of experience  in IT operations, service desk, workplace technology, or a related field.
• Able to  manage operational tasks and projects  from start to finish.
• Strong  analytical, problem-solving, communication, and stakeholder management skills .
• Experience with  IT service management, asset management, endpoint tools, cloud applications, or workplace platforms  such as Google Workspace, Jamf, or Omnissa Workspace ONE.
• Comfortable in a fast-paced environment, with experience in  process improvement, SOP creation, automation, dashboards, or AI-assisted support , while maintaining security, accuracy, and service quality.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer

• We have your back with  Term Life Insurance  and comprehensive  Medical Insurance.
• With  GrabFlex,  create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through  Parental  and  Birthday leave , and give back to your communities through  Love-all-Serve-all (LASA)  volunteering leave
• We have a confidential  Grabber Assistance Programme  to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.