Food and Beverage Supervisor

Job Title:                            1887 F & B Supervisor

Responsible to:               1887 Assistant Manager

Responsible for:               5* F & B Service

Hours :                                 up to 45 hours over 5 days

Scope and general purpose

To assist with the smooth, efficient, and faultless food and beverage experience at The Torridon.  Ensure the team is working in a positive, productive, friendly, and fun environment.  Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main responsibilities

Guest

• Supervise all guests’ F & B requests and co-ordinate +1 service for every guest.
• Supervise and co-ordinate 1887 in the absence of a manager.
• Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
• Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury.
• Organise and co-ordinate guests’ special requests with a sense of luxury.
• Host and assist in seating or serving customers and ensure the cleanliness and general look of the dining room during peak times.
• To ensure consistent standards of Food and Beverage service as per the SOP manual and Forbes standards.

Productivity

• Communicate with the office and keep up to date with guest F & B requirements.
• Co-ordinate, attend and contribute to meetings daily, weekly, monthly as necessary.
• Supervise team rotas to ensure productivity.
• Note any breakages and record to the assistant manager for stock.
• Supervise all the crockery & cutlery polishing, cleaning, and quality checks.
• Responsible for the kitchenette, cleaning, including ordering supplies, conducting regular stock takes, and minimising waste to ensure cost-effectiveness.
• Re-stock breakfast and afternoon tea shifts as necessary.
• To liaise daily with the Operations and Assistant Food and Beverage Manager regarding any request or changes made on the day.

Health & Safety

• Supervise 1887 so it is complying with all legal requirements.
• Ensure your team on shift, is both physically and psychologically safe.
• Record and monitor all accidents and near misses and report and action responds appropriately.

Team Performance

• Supervise, train, and develop the 1887 team to all be Top Performers - delivering exemplary, anticipatory Guest Service to ensure guests’ expectations are exceeded.
• Ensure that staff within your department are appropriately dressed as per the operational standards.

Sustainability

• Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.
• Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.

 

EXPECTED BEHAVIOURS

 

• Friendly               Pleasant, kind and easy to talk to.
• Aspirational        Have hopes and desires to achieve your goals.
• Honest                 Have integrity so you can be trusted, straightforward and truthful.
• Challenging        Interested in testing your ability, skills, and the way you think.

 

• Competitive hourly rate and additional Tronc
• Full training and a personalised training plan to allow you to professionally develop 
• Live in accomodation onsite with staff meals provided
• Discounted  rooms for friends and family 
• 50% discount on food in our restaurants 
• Access to staff activities and use of the surrounding estate as well as monthly BBQ's 
• Opportunities for training and development and £250 to develop skills
• A supportive team environment in a truly unique setting