3P Collector - PH

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

• Contact customers through phone calls and other approved communication channels to collect outstanding balances.
• Negotiate payment arrangements and settlements based on company guidelines.
• Meet or exceed monthly collection and productivity targets.
• Maintain accurate and detailed records of customer interactions and payment commitments.
• Follow up on payment promises and ensure timely resolution of overdue accounts.
• Handle customer concerns professionally and work toward mutually beneficial solutions.
• Adhere to all company policies, regulatory requirements, and collection practices.
• Coordinate with internal teams to resolve account discrepancies and customer issues.
• Identify potential risks and escalate accounts requiring special handling.
• Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

Education

• Bachelor's degree preferred, but not required.
• High school graduates with relevant experience are welcome to apply.

Experience

• At least 1–2 years of experience in collections, telesales, outbound sales or a related field.
• Proven track record of meeting performance metrics and targets.
• Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

• Strong reliability, accountability, and attendance record.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Results-oriented with a drive to achieve collection goals.
• Ability to manage challenging conversations professionally.
• Good problem-solving and conflict-resolution skills.
• Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who

• Demonstrates a high level of reliability and professionalism.
• Has a strong collections or sales background.
• Is resilient and comfortable working in a target-driven environment.
• Possesses strong customer relationship and negotiation skills.
• Is self-motivated, disciplined, and dependable.
• Has excellent attendance and performance records from previous employers.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.