Platform Operations Engineer

Primary Responsibilities

• Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring.
• Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
• Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.
• Document procedure improvements and maintain detailed SOP and ARP documentation to support operational consistency and knowledge retention.
• Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas, while maintaining strong relationships with stakeholders across FreedomPay.

Required Background and Experience

• BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
• 4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments.
• Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations.
• Strong incident management, with a track record of driving issues to resolution and minimizing business impact.
• Excellent communication and organizational skills, with a strong sense of ownership and service.

Required Technical Skills

• Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable) for monitoring and performance optimization.
• Experience with AIOps and ML-driven observability capabilities, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection.
• Experience with log management and analysis tools such as Splunk or similar platforms.
• Experience with AI-assisted development and operations tools such as Claude (Anthropic) or similar platforms.
• Proficiency in scripting and automation, including PowerShell and/or Python, to support monitoring, tooling, and remediation work.
• Solid understanding of core networking concepts: firewalls, load balancing, and TCP/IP routing and switching.
• Working knowledge of modern technology infrastructure, including Kubernetes, Terraform, IaaS/PaaS cloud services, Azure, and VMware.
• Experience with Azure Logic Apps, Azure Functions, or Azure AI Foundry for automation and AI-driven workflows.
• Strong SQL / T-SQL skills.

Preferred Qualifications

• Experience with payment processing systems or financial services.
• Knowledge of PCI policies and best practices.
• Experience mentoring and sharing knowledge with team members.