Special Services Support Agent

What can you expect as a FedEx team member?

• Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company

MER FedEx Express Intl BV DXB

City

Scheduled Weekly Hours

45

Worker Type

Regular

Posting Start Date

29-Jul-2026

Posting Close Date

9-Aug-2026

Job Family

FXE-MEISA: Special Services Support Agent

Position Summary

Operations

• Manage end-to-end AOG shipments including airfreight, customs clearance, trucking, hand carry, and onboard courier movements.
• Coordinate with airlines, agents, transport providers, warehouses, and customs brokers.
• Monitor shipment milestones and ensure immediate escalation of delays or operational risks.
• Arrange booking confirmations and secure uplift on priority flights.
• Ensure compliance with aviation, customs, and dangerous goods regulations.
• Prepare and verify shipping documents including AWB, invoices, packing lists, and export/import documentation.
• Maintain accurate operational records and shipment updates in the system.
• Support after-hours and weekend emergency operations when required.

Pricing

• Prepare urgent quotations for AOG and critical aviation shipments.
• Negotiate rates with airlines, transport suppliers, and overseas agents.
• Ensure pricing accuracy while maintaining profitability targets.
• Monitor market rates and capacity availability for emergency cargo movements.
• Coordinate with finance for cost approval and billing requirements.
• Review supplier invoices and operational costs before final invoicing.

Customer Service

• Act as the main point of contact for customers during shipment execution.
• Provide timely shipment updates and proactive communication.
• Handle customer escalations and resolve operational issues quickly.
• Build strong relationships with airlines, MROs, aviation suppliers, and freight partners.
• Ensure high service quality and customer satisfaction during critical situations.
• Maintain professional communication under pressure and during emergencies.

Key Skills

• Time critical shipment management
• Airfreight operations
• Pricing and negotiation
• Customer relationship management
• Problem solving
• Attention to detail
• Communication skills
• Multitasking
• Crisis management
• Team coordination

Interpersonal Skills;Judgement & Decision Making Skills;Negotiation Skills;Planning & Organizing Skills;Problem Solving Skills

Bachelor: Logistics Management (Required)

English (Required)

Sales: Direct Sales Experience