SVP, Chief Actuary

Job Title

SVP, Chief Actuary Location

Arizona - Home Teleworkers Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Senior Vice President, Chief Actuary .

Role Summary

The Senior Vice President, Chief Actuary is the enterprise leader for actuarial strategy, judgment, and execution across pricing, reserving, claims analytics, and pricing design. The role serves as an Appointed Actuary for the organization’s personal and commercial lines businesses and is accountable for providing an independent view of reserve adequacy, advancing rate adequacy and profitable growth, and translating emerging loss, competitive, regulatory, and market dynamics into clear enterprise action.

This executive leads the actuarial function supporting a multibillion-dollar personal lines portfolio across 23 states and the District of Columbia and a national commercial lines portfolio through Mobilitas. The role leads enterprise pricing and reserving governance, regularly engages the Board, CEO, and Executive Leadership Team, and partners closely with State Management, Commercial, Product Development and Underwriting, Claims, Finance, Risk Management, Reinsurance, Data Science, Strategy, Marketing, Distribution, Policyholder Service, Business Architecture, Legal, and Technology.

Success requires a combination of deep actuarial expertise, commercial judgment, enterprise leadership, and the ability to communicate complex analysis in clear business terms. The Chief Actuary is expected to constructively challenge assumptions, make decisions under uncertainty, and build a modern actuarial organization that improves both financial outcomes and organizational decision-making.

Key Accountabilities

Enterprise Actuarial Strategy and Leadership

• Sets the vision, strategy, and three- to five-year roadmap for the actuarial function, aligning priorities, talent, technology, and investment with enterprise strategy and risk appetite.
• Provides an integrated actuarial perspective across pricing, reserving, claims analytics, product economics, forecasting, catastrophe risk, and emerging commercial exposures.
• Leads enterprise pricing and reserving committees and ensures that actuarial insights are timely, decision-oriented, and understood by senior leaders across the company.
• Establishes clear performance measures for actuarial quality, speed, business impact, control effectiveness, stakeholder partnership, and talent health.

Reserving and Appointed Actuary Responsibilities

• Serves as Appointed Actuary for personal and commercial lines, providing an independent and well-supported assessment of reserve adequacy through the Statement of Actuarial Opinion and related communications to senior management and the Board.
• Owns the reserving strategy, governance, methods, assumptions, documentation, controls, and range-of-reasonable-estimate framework in accordance with applicable actuarial standards and regulatory requirements.
• Ensures management understands reserve uncertainty, key sensitivities, emerging developments, and implications for earnings, capital, reinsurance, and business actions.
• Partners with Finance, Claims, Risk Management, Internal Audit, Legal, and Reinsurance to maintain a credible and transparent view of the company’s liabilities and financial position.

Pricing, Product, and Portfolio Economics

• Develops the enterprise pricing strategy, including target market segments, rate adequacy, competitive positioning, catastrophe pricing, and pricing innovation, in close partnership with State Management, Product, Data Science, Strategy, Marketing, Distribution, Finance, and Technology.
• Leads the design, development, validation, and deployment of next-generation pricing algorithms and rating factors that improve risk differentiation, member relevance, regulatory defensibility, and long-term portfolio economics.
• Creates a strong competitive intelligence capability that evaluates market pricing, product design, underwriting actions, and competitor behavior and translates that intelligence into state-, product-, and segment-level actions.
• Ensures in-market pricing plans are actively monitored and adjusted based on actual performance, changing loss costs, market conditions, customer behavior, operational impacts, and the economics of the broader customer relationship.
• Partners with state Departments of Insurance and Legal to secure timely, well-supported regulatory approvals and with Product and Technology to translate actuarial decisions into accurate, high-quality implementation.

Claims Analytics, Loss Trends, and Financial Forecasting

• Builds an integrated and forward-looking view of frequency, severity, inflation, litigation, catastrophe, climate, repair, medical, behavioral, and other loss-cost drivers using company, industry, and external data.
• Leads claims analytics that identifies actionable opportunities to improve claims outcomes, reduce leakage, influence product or underwriting decisions, and strengthen enterprise loss performance.
• Produces credible loss ratio forecasts and actuarial inputs for the enterprise financial plan, clearly articulating assumptions, risks, ranges, and the actions required to achieve target outcomes.
• Creates mechanisms to rapidly detect, investigate, and communicate emerging trends so that leaders can act before those trends are fully reflected in reported results.

Commercial Lines Actuarial Leadership

• Serves as Chief Actuary for Mobilitas and continues to mature the commercial actuarial capability, including pricing, reserving, trend analysis, forecasting, and portfolio monitoring.
• Develops fit-for-purpose actuarial views for complex commercial auto, large-account, blanket-transfer, gig-economy, and other emerging mobility exposures, while maintaining consistent enterprise governance and standards.
• Supports the evaluation, design, pricing, and ongoing management of new products, coverages, partnerships, and large accounts, with clear articulation of risk, uncertainty, capital implications, and return expectations.
• Builds a scalable commercial actuarial operating model and talent pipeline capable of supporting continued growth and increasing product and account complexity.

Advancing Actuarial in the Age of AI

• Defines and executes an actuarial AI and advanced analytics strategy that improves pricing, reserving, claims analytics, forecasting, competitive intelligence, and the productivity of actuarial workflows.
• Modernizes the actuarial toolset and operating model by combining sound actuarial judgment with machine learning, generative AI, automation, modern data platforms, and fit-for-purpose vendor capabilities.
• Establishes disciplined governance for AI-enabled actuarial models and decisions, including data quality, validation, documentation, explainability, fairness, privacy, change control, performance monitoring, human accountability, and compliance with actuarial and regulatory standards.
• Partners with Data Science, Technology, Legal, Compliance, Risk, Product, and business leaders to move high-value use cases from experimentation to reliable production while maintaining clear ownership and controls.
• Redesigns work so automation handles repeatable analysis and documentation, allowing actuaries to spend more time on judgment, scenario analysis, business partnership, innovation, and strategic decision support.
• Builds AI fluency across the actuarial organization, evolves roles and career paths, and develops leaders who can responsibly apply new methods without compromising professional standards or independent actuarial judgment.
• Maintains an external perspective on emerging technologies, regulation, industry practices, and talent models and converts relevant developments into a practical roadmap for CSAA Insurance Group.

Governance, Regulatory, and External Leadership

• Maintains high standards of actuarial governance, professional practice, model risk management, documentation, peer review, and control effectiveness across all actuarial work products.
• Ensures compliance with applicable Actuarial Standards of Practice, U.S. Qualification Standards, NAIC requirements, state regulations, and company policies.
• Communicates clearly and credibly with the Board, CEO, Executive Leadership Team, regulators, auditors, rating agencies, club partners, and other external stakeholders.
• Represents CSAA Insurance Group on external boards and industry forums, including HLDI/IIHS and other relevant organizations, and brings external insight back into company strategy and practice.

Talent, Organization, and Culture

• Builds and sustains a high-performing, highly engaged actuarial organization with clear accountabilities, strong succession plans, and leaders capable of taking on broader enterprise responsibility.
• Creates a culture of analytical curiosity, constructive challenge, professional integrity, speed, pride of work product, continuous learning, and practical business impact.
• Develops actuarial and business capabilities across the team, including executive communication, product and market knowledge, technology fluency, and cross-functional leadership.
• Maintains a strong actuarial talent pipeline through disciplined recruiting, development, credentialing support, rotations, coaching, and retention.

Measures of Success

• Reserves are credible, transparent, appropriately governed, and well understood by management and the Board.
• Pricing actions support rate adequacy, disciplined profitable growth, competitive relevance, and regulatory credibility across personal and commercial lines.
• Emerging loss trends are identified early and translated into coordinated, measurable actions across Claims, Product, Underwriting, Pricing, and State Management.
• Actuarial forecasts and scenarios improve enterprise planning, capital decisions, and management of earnings volatility.
• AI, advanced analytics, and automation materially improve actuarial quality, speed, insight, and productivity without weakening controls or professional judgment.
• The actuarial organization is highly engaged, externally competitive, and supported by a deep, diverse succession bench.

Knowledge, Skills, and Abilities

• Mastery of core property and casualty actuarial disciplines, including pricing, reserving, claims analytics, trend analysis, forecasting, and catastrophe risk.
• Deep understanding of personal and commercial lines economics, competitive dynamics, financial drivers of profitability, capital considerations, and insurance regulation.
• Strong business judgment and the ability to balance actuarial precision, speed, customer and member value, market realities, and enterprise priorities.
• Demonstrated ability to lead through ambiguity, challenge constructively, and make consequential decisions under compressed timelines.
• Executive presence and exceptional written and oral communication skills, including the ability to translate complex analysis for Boards, regulators, business leaders, and nontechnical audiences.
• Strong relationship, negotiation, influencing, and collaboration skills across functions and with external partners.
• Modern data, technology, and AI literacy, including an understanding of model governance, validation, explainability, and responsible adoption.
• Proven change leadership and organizational design capability, with a strong commitment to developing people and building succession.
• High professional integrity, sound independent judgment, and commitment to actuarial standards and ethical practice.

Education and Credentials

Required

• Bachelor’s degree in actuarial science, mathematics, statistics, economics, finance, or a related quantitative field.
• Fellow of the Casualty Actuarial Society (FCAS).
• Member of the American Academy of Actuaries (MAAA), or otherwise eligible and qualified to issue the applicable Statements of Actuarial Opinion.
• Meets and maintains the U.S. Qualification Standards and all applicable NAIC and jurisdictional requirements for the Appointed Actuary role.

Preferred

• Master of Business Administration or other relevant advanced degree.
• CPCU or other relevant insurance, risk, finance, data, or technology credentials.

Experience

Required

• At least 15 years of progressively responsible experience in the property and casualty insurance industry, including substantial leadership of actuarial functions.
• Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs with at least 2 of those years directly managing others.
• Extensive experience across personal and/or commercial lines pricing, reserving, financial forecasting, and portfolio management.
• Demonstrated success advising executive leadership and Boards on reserve adequacy, pricing, loss trends, financial outlook, and material business decisions.
• Proven experience leading large, high-performing teams and delivering financial and operational results in a complex, matrixed environment.
• Demonstrated success modernizing actuarial capabilities through advanced analytics, automation, data, technology, or AI-enabled approaches.
• Experience working with regulators, auditors, and other external stakeholders on complex actuarial matters.

Preferred

• Experience as an Appointed Actuary or in a senior role directly supporting the Appointed Actuary.
• Leadership experience beyond actuarial, such as Product Management, Strategy, Finance, Risk, Claims, Underwriting, or Data Science.
• Experience with large-account or emerging commercial mobility risks and partnerships.
• Ability to create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities).
• Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include loca

tion, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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