Senior Tech Support Engineer

• Manage employee onboarding and offboarding, including system setup and account provisioning.
• Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
• Manage MFA, distribution lists, shared mailboxes, and email security.
• Perform email monitoring, message tracing, quarantine management, and email recovery.
• Manage SharePoint sites, permissions, and access.
• Oversee antivirus management, Windows upgrades, and endpoint security.
• Monitor backups and maintain IT documentation and asset inventories.
• Troubleshoot Microsoft 365, Windows, and end-user technical issues.
• Provide timely IT support while ensuring adherence to IT policies and best practices.

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Windows 10/11 Administration
• Microsoft Defender / Email Security
• IT Asset & License Management

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.
• Customer-focused with a proactive approach to problem-solving.

Qualifications

• Bachelor's degree in any discipline.
• 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.