Service Operations Specialist

Role Purpose

The Service Operations Specialist owns the operational and commercial engine of the service business, ensuring it delivers its revenue, margin and service-level commitments reliably and profitably. The role safeguards revenue by driving accurate forecasting and recognition, protects profitability through gross-margin and cost discipline, and keeps the supply chain responsive through effective inventory, order and shipping management.

Acting as the operational hub between Finance, Logistics, Sales, Technical Support and Product teams, the specialist converts fragmented data into a single, real-time view of performance, flags gaps early, and drives corrective and continuous-improvement actions. Success is measured by consistent achievement of the business KPI framework with the accuracy, timeliness and compliance of service operations.

Key Responsibilities & Accountabilities

Revenue Recognition & Forecasting

• Achieve and maintain a revenue forecast accuracy vs. budget on a monthly basis, consolidating inputs across service contracts, warranty, training, site support and product-team data
• Monitor and analyze revenue gaps and drops each period – quantify the variance, determine root causes and implement corrective actions to minimize recurrence
• Track revenue recognition across all streams (monthly, quarterly, biannual and annual) and ensure proper accounting alignment

Gross Profit & P&L Management

• Maintain a minimum monthly gross profit margin, consistently identifying and addressing deviations through margin-improvement plans
• Participate actively in P&L management and review discussions, providing analysis of cost drivers, pricing impact and margin trends

Shipping & Logistics Cost Management

• Continuously review and optimize shipping cost components to achieve a year-over-year reduction
• Streamline shipping processes to reduce order-to-delivery cycle time and raise on-time delivery, working closely with logistics partners

Inventory Planning & Control

• Actively manage and reduce Slow-Moving / Idle (SMI) inventory each quarter through analysis and inventory rationalization.
• Develop balanced inventory plans that minimize stock growth while preventing stock-outs, maintaining safety-stock levels and reorder points aligned to demand forecasts and cycle-count discipline to achieve the targeted hit rate.

Service Contract Administration & Revenue Assurance

• Maintain accurate, up-to-date actual shipping data per contract with zero discrepancies.
• Keep an accurate record of monthly revenue recognition from service contracts to ensure correct accounting and reporting.
• Achieve 100% monthly execution of the service-contract revenue budget, ensuring no shortfall in recognized revenue.

Credit Control & Payment Follow-up

• Maintain a follow-up schedule ensuring 100% payment collection before the start of each quarter for active service contracts, training and all service sales elements, escalate overdue accounts to management for potential account blocking to mitigate financial risk
• Enforce the training payment policy

Order & Export / Import Operations

• Manage order administration – OA / PI / PO processing – to ensure accurate, timely handling and documentation with zero errors
• Manage import/export shipments including : invoice confirmation, coordinating with logistics, finance and customs teams for smooth, compliant flow of goods

Inventory Reconciliation & Compliance

• Ensure timely and accurate inventory reconciliation and management, including destruction processes carried out strictly per procedure.
• Prevent discrepancies and maintain regulatory and audit compliance across inventory records

Performance Reporting & Continuous Improvement

• Develop and maintain a comprehensive Service Operations dashboard giving real-time visibility of revenue vs. budget, gaps and variance, backorders, gross-profit trends, key issues and improvement actions
• Own and analyze operational KPIs, set benchmarks and drive sustained performance; act as a change agent for process improvement and operational best practice

Qualifications & Experience

• Bachelor’s degree in Business, Supply Chain, Finance, Engineering or a related discipline
• 5+ years in service operations, commercial operations, supply chain or order-to-cash roles – preferably within medical devices, imaging or healthcare technology
• Demonstrated understanding of revenue recognition, P&L, gross-margin management and service-contract administration
• Hands-on experience with import/export documentation, and logistics coordination

Technical Skills & Systems

• Advanced data consolidation, KPI reporting and variance analysis.
• Working knowledge of ERP systems (e.g. SAP) and CRM platforms; comfort with inventory and order-management modules
• Strong financial acumen – forecasting, margin and cost analysis, budget tracking
• Familiarity with trade documentation, Incoterms and LC processing

Behavioral Competencies

• Analytical and detail-oriented, with disciplined record accuracy and compliance
• Proactive problem-solver with a continuous-improvement mindset
• Strong cross-functional collaboration and stakeholder-management skills
• Sound commercial judgement; able to work under deadline pressure with minimal supervision

FujifFilm - Who we are

Fujifilm is a globally renowned innovator in imaging, healthcare, and information solutions. With a rich history spanning decades, Fujifilm has evolved into a leading provider of cutting-edge products and services, ranging from digital cameras and medical equipment to advanced materials and graphic arts solutions. Committed to sustainability and technological advancement, Fujifilm pioneer's groundbreaking solutions that empower businesses and individuals worldwide. Through a culture of creativity, collaboration, and customer-centricity, Fujifilm continues to shape the future of imaging and beyond, offering exciting opportunities for professionals to thrive in a dynamic and diverse work environment. Join us in our journey to inspire innovation and make a meaningful impact on society.

Diversity Equity and Inclusion

Fujifilm embraces diversity, equity, and inclusion (DE&I) as core values in our workplace culture. We foster an environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. By championing diversity, we drive innovation, creativity, and collaboration, ensuring a dynamic and inclusive workforce.