Business Systems Support Analyst (SAP B1 Support Role)

Reports to: Director of Strategic Business Ops

Job Type: Hybrid , Full-time

PLEASE SUBMIT YOUR CV AND COVER LETTER IN ENGLISH FOR CONSIDERATION

Overview

NSI is a leading player in the natural private label food industry, committed to delivering high-quality, organic, and sustainably sourced products. As a technology-driven organization, we continuously invest in digital innovation and process improvement to support our growth.

The Business Systems Support Analyst will be responsible for supporting and optimizing SAP Business One, ensuring business users receive timely and effective support while maintaining the stability and performance of our ERP environment. This role requires someone with hands-on SAP Business One experience who can investigate issues, understand system configuration, and identify root causes rather than simply resolving tickets. In addition, the role supports connected business systems, implementations, and continuous improvement initiatives across the organization.

Responsibilities

• Provide first-line support for SAP Business One users across purchasing, inventory, finance, production, and reporting.
• Troubleshoot SAP Business One issues by identifying root causes and understanding system configuration.
• Work closely with business users to understand processes, resolve issues, and recommend improvements.
• Manage and prioritize business system support requests based on business impact.
• Support BPA integrations, monitor failures, reprocess transactions, and escalate structural issues when required.
• Assist with EDI-related issues and coordinate with internal and external stakeholders.
• Support ERP upgrades, system implementations, testing, and continuous improvement initiatives.
• Assist with requirements gathering, documentation, and User Acceptance Testing (UAT).
• Support Google Workspace administration, user provisioning, and access management.
• Troubleshoot macOS hardware and software issues and prepare devices for new hires.
• Support endpoint management through MDM platforms and maintain IT asset inventory.

The Ideal Candidate Will Have

• Hands-on experience supporting SAP Business One (required).
• Strong understanding of SAP Business One functionality and system configuration.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience supporting ERP systems and business processes.
• Exposure to BPA, EDI, or other business system integrations.
• Experience with Google Workspace and macOS environments (nice to have).
• Advanced Excel/Google Sheets skills.
• SQL knowledge is a plus.
• Experience with ticketing systems (Halo, Jira, ServiceNow, etc.) is preferred but not essential.
• Strong communication and problem-solving skills.

Education & Experience

• 3–6+ years of experience supporting ERP or business systems.
• Proven experience with SAP Business One.
• Bachelor's degree in Information Systems, IT, Computer Science, or a related field preferred.
• Fluency in English (written and spoken); Spanish is a plus.

Work Environment

• Hybrid work arrangement; candidates must live within close proximity to NSI's Barcelona office.
• Standard working hours are 11:00 AM – 8:00 PM, Monday to Friday, supporting our international team.
• Occasional flexibility may be required to support critical business systems outside normal hours. Any additional time worked will be offset to ensure total working hours remain consistent.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.