LTL Operations Support Specialist

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a LTL Operations Support Specialist that provides operational and administrative support to client’s FAK

division, with a focus on ensuring data accuracy, documentation, and billing alignment for less-than-truckload (LTL) shipments. This role plays a critical part in supporting both the freight pay & audit team and LTL operations by managing

transactional tasks, validating data, and ensuring compliance with client and carrier requirements.

Key Responsibilities

• Shipment & Data Accuracy

• •Enter, validate, and update shipment details in Odyssey’s Transportation Management System (TMS).
• •Audit load information to confirm alignment between shipment execution, carrier contracts, and client requirements.
• •Support margin protection by ensuring accurate rating, accessorial charges, and fuel surcharge application.
• •Reconcile discrepancies between shipment data, carrier invoices, and client billing records.

• Documentation & Compliance

• •Ensure all required shipment documentation (BOLs, PODs, invoices) is received, validated, and uploaded into systems.
• •Maintain audit-ready records to support internal controls and client reviews.
• •Follow defined SOPs and work instructions to ensure compliance with Odyssey’s quality standards.
• •Escalate recurring issues or exceptions to the Process Improvement Supervisor for resolution.

• Audit & Financial Support

• •Assist Audit Support Specialists by validating carrier invoices against contracted rates and shipment data.
• •Flag discrepancies, overcharges, or missing documentation for corrective action.
• •Provide administrative support for overcharge recovery and resolution workflows.
• •Support client billing accuracy by ensuring complete and timely documentation.

• Process Improvement & Team Collaboration

• •Execute repeatable transactional tasks to free up onshore operations for higher-value client engagement.
• •Provide feedback on recurring issues, workflow inefficiencies, or opportunities for automation.
• •Participate in training sessions and knowledge sharing to enhance offshore team capabilities.
• •Collaborate daily with Audit Support Specialists and Supervisors to ensure priorities are aligned.