Senior User Researcher

What you'll be doing

• Leading user research across discovery, alpha, beta and live phases.
• Planning and conducting interviews, usability testing, contextual research and workshops.
• Working closely with multidisciplinary teams to shape products and services.
• Synthesising research findings into clear insights and recommendations.
• Helping teams understand the needs, behaviours and priorities of users.
• Supporting service design, product and delivery decisions through evidence.
• Engaging with client stakeholders and building trusted relationships.
• Contributing to bids and proposals where user-centred design expertise is required.
• Supporting the continued growth of Scott Logic's User-Centred Design capability.
• Helping develop reusable approaches, patterns and delivery assets that strengthen future projects.

Essential experience

• Significant experience delivering user research within complex digital or service transformation programmes.
• Experience working as part of multidisciplinary teams.
• Strong understanding of Government Digital Service principles, service standards and user-centred design practices.
• Experience planning and delivering a range of qualitative research activities.
• Strong analysis and synthesis skills, with the ability to turn findings into actionable recommendations.
• Excellent communication and facilitation skills.
• Experience working with a broad range of stakeholders, including senior decision makers.
• Ability to communicate research findings clearly to both technical and non-technical audiences.
• Experience working within large organisations or complex service environments.
• A strong understanding of accessibility, inclusion and designing for diverse user needs.