Showroom Keyholder - Toronto

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We are excited to be looking for a Keyholder to join our growing team as an integral part of our showroom leadership. This role is perfect for someone who thrives on leadership, coaching, operational excellence, and delivering a first-in-class guest experience. You’ll empower the team in real-time, act as a Guest Experience Manager, and play a crucial role in driving sales and achieving showroom goals.

As a key leader, you’ll be relied upon to "run the show” in the showroom manager’s absence, overseeing daily operations and providing leadership in onboarding and developing new team members. The ideal candidate will have a passion for selling, an ability to meet and exceed sales goals, and the potential to grow into a Showroom Manager role, possibly already possessing experience suited for that position.

Responsibilities

• Lead by example in selling VRAI’s bridal and fine jewelry collections, meeting and exceeding personal and team goals while empowering the team and driving success.
• Lead efforts to provide a superior customer experience, ensuring customers receive personalized attention throughout their journey.
• Open and close the showroom, ensuring completion of all operational tasks, and adhering to company policies.
• Participate in stretch projects that support business growth, preparing for future advancement opportunities.
• Work closely with the showroom and virtual sales teams on clienteling, custom design projects, and team development initiatives.

Requirements

• Sales Excellence: Proven ability to close sales in a high-volume e-commerce or retail environment; a mandatory history of selling diamonds is required.
• Industry Expertise: Strong background in jewelry; candidates who are Certified Gemologists from a reputable institution are highly preferred.
• Professional Skills: Must be independent, motivated, and well-organized with exceptional writing and interpersonal communication skills.
• Personal Attributes: Seeking a compassionate, positive, and patient "people-person" who is also highly technologically savvy.
• Schedule Requirements: Full commitment to a non-traditional schedule is required; you must be available to work every Saturday and Sunday.