Business Analyst

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Business Analyst with Logistics Domain experience ready to take us to the next level! If you have strong experience in logistics and supply chain operations, business requirement gathering, process analysis, stakeholder management, and translating business needs into technology solutions, and are looking for your next career move, apply now.

Job Description

We are looking for a Business Analyst to bridge the gap between business operations and technology teams by analyzing logistics processes, gathering business requirements, and translating business needs into functional solutions. This position will be Full-time, Onsite – Gurugram.

What You'll Do

• Interact with business stakeholders, operations teams, finance, customer service, and IT teams to gather and document business requirements
• Analyze logistics processes including booking, pickup, transportation, transshipment, delivery, billing, freight calculation, POD management, and shipment tracking
• Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), user stories, process flows, and use cases
• Conduct requirement workshops, stakeholder discussions, and gap analysis sessions
• Coordinate with development, QA, and support teams throughout the project lifecycle
• Validate functional solutions and support User Acceptance Testing (UAT)
• Monitor change requests, enhancements, and production issues and perform business impact analysis
• Ensure solutions align with operational processes, regulatory requirements, and customer commitments
• Support implementation, rollout, training, and post-go-live stabilization activities
• Prepare reports, dashboards, and business insights for management review
• Participate in digital transformation initiatives focused on logistics automation and process optimization
• Collaborate with cross-functional teams to improve operational efficiency and business outcomes

What You'll Need

Required

• Bachelor's degree in Engineering, Computer Science, Information Technology, Supply Chain, Logistics, or a related field
• Experience as a Business Analyst within the Logistics, Transportation, Freight, or Supply Chain domain
• Strong understanding of Logistics and Supply Chain operations
• Knowledge of Transportation Management Systems (TMS), Warehouse Management Systems (WMS), ERP systems, and freight operations
• Experience in business requirement gathering and functional documentation
• Expertise in preparing BRD, FRS, user stories, use cases, and process flow documents
• Strong analytical and problem-solving skills
• Proficiency in Excel, SQL, reporting tools, and process mapping tools
• Experience coordinating with development and testing teams
• Experience supporting UAT activities and solution validation
• Excellent communication, presentation, and stakeholder management skills
• Ability to work in a fast-paced, deadline-driven environment

Preferred

• Experience in Express Logistics, Surface Transportation, Distribution, or Supply Chain Operations
• Knowledge of E-way Bill and GST-related logistics processes
• Experience supporting Last-Mile Delivery Operations
• Understanding of Hub-and-Spoke Transportation Networks
• Experience with Reverse Logistics processes
• Exposure to APIs, system integrations, and data flow mapping
• Experience working with Logistics ERP platforms
• Exposure to Agile/Scrum methodologies
• Experience in process automation and digital transformation initiatives
• Knowledge of SLA, KPI, TAT, and logistics performance metrics
• MBA/PGDM in Operations, Supply Chain, or Logistics is an added advantage

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.