Level 2 Housing and Property Management Assistant Apprenticeship

• Level 2 Housing and Property Management Assistant Apprenticeship at Cottington Close RMO
• We are a Tenant Management Organisation.
• We manage social housing properties on behalf of the local authority - Lambeth Council

Apprenticeship Overview

• Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
• Working Week: Monday to Thursday – 10.00 am – 4.00pm (1 hour lunch break)
• Hours: 20 hours per week
• Duration: 15 months
• Level 2 Housing and Property Management Assistant Apprenticeship standard qualification
• Online training supported by our dedicated tutor
• Location: 1 Opal Street, 2nd Floor, Kennington London, SE11 4HZ

What you’ll do at work

• Manage a joint inbox
• Answering the telephone and taking messages
• Manning the front desk
• Issuing and taking payments for parking permits
• Issuing keys
• Carrying out assisted home tenancy checks
• Inspecting communal areas
• Posting letters
• Assist with the day to day running of the Housing Office
• Manage repair satisfaction surveys

• Person specification
• Desired skills, qualities and qualifications

Skills

• Communication skills
• Understanding of social housing
• Willingness to learn
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

Desired qualifications

• GCSE English (Grade A*-C/9-4 or Level 2 equivalent) Desirable
• GCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) Desirable

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