Store Manager - Zurich (M/W)

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

We are looking for a Store Manager for the opening of our first boutique in Zurich by the beginning of 202 7 .

Reporting to the Export Sales Department and working with the Europe Area Manager, you will support the development and day-to-day management of the boutique. In this role, you will be responsible for driving business performance, managing the point of sale, implementing instore animations, and leading the team.

Job description

Driving commercial performance

• Develop sales revenue through various business levers (performance analysis) and implement action plans
• Prepare daily, weekly, and monthly reports for management
• Ensure proper maintenance of the client database and propose loyalty initiatives using our CRM tool
• Act as a relay of information between management and headquarters teams
• Coordinate marketing actions at the store with the help of HQ. Seize opportunities according to local costumes.

Store management and brand representation

• Ensure the brand image is upheld and act as a role model in terms of customer service, client experience, visual merchandising, sales ceremony, and client loyalty
• Ensure the boutique is well maintained and that merchandising is aligned with in-store activities
• Oversee stock management and inventory processes
• Handle daily administrative management, as well as tracking orders, deliveries, supplies, etc.
• Manage in-store animation plans according to marketing calendar (client events)

Team management

• Support the definition of team roles and required profiles
• Lead and unite this new team to foster collaboration and enthusiasm: prepare and organize daily team briefings, define motivating and challenging individual action plans to support skill development (monthly reviews, training, role definition, and task allocation, etc.)
• Manage scheduling and optimize staffing according to business cycles
• Promote exemplary behavior and ensure adherence to brand image standards

Candidate Profile

Experience

• Proven experience in managing a boutique/store
• Previous experience managing or supporting a team; you enjoy sharing your expertise and contributing to team development

Skills

• Curious and sensitive to art, with the ability to communicate about brand collaborations
• Strong analytical skills and a proactive mindset to contribute to reporting and new commercial initiatives to maximize store performance
• Proactivity to organize local events, create partnerships and adapt to the city’s local life .
• Excellent organizational and adaptability skills, enabling you to thrive in a constantly evolving environment, test pilot initiatives, and report results to headquarters

Interpersonal skills

• Excellent communication skills, enabling you to build strong relationships with clients, your team, and headquarters
• Strong empathy and active listening skills, ensuring outstanding customer service
• Excellent presentation and verbal communication
• Fluent in both English and German (spoken and written), comfortable with an international clientele
• Proficient in Microsoft Office and comfortable using digital tools in-store

• Permanent full-time position – 42 hours per week, starting from January 2027
• Diptyque is committed to diversity in all its forms and considers each application carefully.