Technical Writer

About Ministry Brands

Our purpose is to help organisations make a positive impact on the world. We build software used by thousands of churches, ministries, and faith-based organisations worldwide, helping them engage their communities, streamline operations, and fulfil their missions.

Our Ireland office serves as our international Research & Development hub, bringing together talented engineers, product managers, designers, and technology professionals to build innovative SaaS solutions. We foster a collaborative culture where continuous learning, innovation, and customer success are at the heart of everything we do.

About the Role

We're looking for a Technical Writer to join our Operational Enablement team. In this role, you'll create clear, engaging, and user-focused documentation that helps customers successfully adopt and maximise the value of our products.

You'll work closely with Product, Engineering, Support, and Training teams to develop high-quality product documentation while embracing AI-powered tools and modern content creation practices to continuously improve the customer experience.

What You'll Do

• Create, write, and design product enablement content using both traditional and AI-assisted workflows, including help articles, user guides, release notes, FAQs, knowledge base content, and how-to resources.
• Translate complex technical information into clear, concise, and user-friendly content for both technical and non-technical audiences.
• Partner with Product, Engineering, Support, and Training teams to gather product knowledge and ensure documentation is accurate and up to date.
• Design and structure content with a strong focus on readability, accessibility, consistency, and user experience.
• Maintain and continuously improve existing documentation to reflect new features, product enhancements, and customer feedback.
• Develop and maintain content templates, style guides, quality standards, prompt frameworks, and AI governance practices.
• Manage multiple documentation projects and deliverables aligned with product release schedules.
• Collaborate with subject matter experts and stakeholders to review and refine documentation.
• Identify opportunities to improve documentation processes through AI, automation, and workflow optimisation.
• Analyse customer feedback, support trends, and product changes to identify knowledge gaps and enhance content quality.
• Leverage Microsoft Copilot and other approved AI tools to accelerate content creation while ensuring accuracy through editorial review and fact verification.
• Stay informed on emerging technologies and best practices to continuously improve knowledge delivery and customer enablement.

What You Bring

• Bachelor's degree in English, Communications, Technical Writing, Journalism, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in technical writing, product documentation, content creation, or a related field.
• Experience creating documentation or enablement content for software or SaaS products.
• Excellent writing, editing, and proofreading skills with exceptional attention to detail.
• Ability to translate complex technical concepts into clear, plain language.
• Experience creating well-structured, visually engaging documentation.
• Familiarity with content authoring, knowledge base, or help centre platforms such as MadCap Flare, Zendesk, or Confluence is an advantage.
• Experience using Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Microsoft Copilot.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship-building skills with the ability to collaborate across cross-functional teams.
• Self-motivated, adaptable, and comfortable working in a fast-paced, collaborative environment.
• Experience within a SaaS or technology organisation is preferred.
• Curiosity about AI technologies and enthusiasm for improving content through innovation and continuous learning.

• What's in it for You
• At Ministry Brands, we invest in our people and provide the support, flexibility, and opportunities you need to do your best work and grow your career.

• Hybrid working model based from our Galway office.
• 25 days annual leave plus public holidays.
• 100% employer-paid private health insurance, including cover for dependents.
• Employer-matched pension scheme.
• Income protection and life assurance.
• Employee Assistance Programme (EAP) and wellbeing initiatives.
• Career development through mentorship, professional training, and certification opportunities.