Financial Controller

This isn’t just a credit control role, it’s a position of trust at the core of how our business stays strong, stable, and able to grow.

We’re looking for someone with real drive, someone who takes ownership, brings energy to the role, and understands that controlling our debtors isn’t just about chasing payments, it’s about protecting the entire operation. Every decision you make will directly impact cash flow, customer relationships, and the confidence we have to move forward as a business.

You’ll be responsible for owning and controlling our debtor ledger end-to-end. That means getting the fundamentals right from the start, ensuring every account is set up correctly, credit limits are respected, and payment terms are clearly agreed before orders are processed. You’ll spot risks early, act decisively, and never allow issues to drift.

There will be times where you’ll need to take firm action, placing accounts on stop or progressing matters through our legal support when required. But just as importantly, you’ll know how to build understanding and maintain relationships, balancing firmness with fairness. You’ll listen, communicate clearly, and stand your ground when it matters, always upholding the standards we’ve agreed.

You’ll also support customer services and bookkeeping activities, playing a key role in keeping both financial and operational processes running smoothly.

We expect high standards, including maintaining debtor days below an average of 38 and we need someone who takes pride in hitting and sustaining those targets.

Above all, we’re looking for loyalty, resilience, and a strong work ethic. Someone who backs the business and thrives as part of a team working towards a common goal.

If you’ve got that fire in your belly and the confidence to take control, we want to hear from you.

Requirements

Key Responsibilities

Credit Control

• Manage and maintain the debtor ledger
• Chase outstanding payments in line with company policy
• Monitor aged debt and take proactive action
• Place accounts on stop where required
• Review and manage credit limits
• Issue statements and reminders
• Maintain debtor days below target levels

Bookkeeping / Accounts Support

• Assist with bank reconciliations
• Support purchase ledger during peak periods
• Process invoices and maintain accurate financial records
• Assist with finance administration and reporting

Customer Services

• Handle customer queries via phone and email
• Liaise with internal teams to resolve issues
• Support order processing and customer account management
• Maintain strong, professional relationships with customers

What We’re Looking For

• Experience in credit control, accounts, or a similar role
• Strong communication and negotiation skills
• Confident, proactive, and able to take ownership
• Good attention to detail and numerical ability
• Ability to challenge where necessary and maintain standards
• Organised and able to manage workload effectively

Benefits

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and access to external training

Employee Assistance Programme for mental health and financial wellbeing

Friendly, supportive working environment with team lunches, bake-offs and social events

This is a part-time role working 21 hours per week, across 3 days (7 hours per day), with working days to be agreed. 1 hour unpaid lunch break

Salary: £16,000 – £20,000 (depending on experience)

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Creating Amazing Care Homes.

We have 25 years’ experience in helping care homes. But not just helping you get through, but actually helping you realise dreams. We’ve taken on homes that couldn’t nail the hygiene issues and fixed them in three months, we’ve helped homes implement budget controls with instant results. The homes that were striving for the ultimate ‘look’ have found it in during the length of one phone call and Berwick have implement training regimes that changed whole company cultures. Whether it be a concern that an individual is sat in the correct type of seating, or a rapid delivery of items that is required, you can rely on the Help-Desk at Berwick to give you exactly the response you need.