Community and Support Internship

Tamatem’s Community & Support Internship

As a Community and Support Internship at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.

You will

● Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism.

● Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games.

● Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions.

● Provide logical advice to users on the best ways to maximize their gaming experience.

● Monitor in-game chat and ensure a positive and respectful user environment.

● Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction.

● Maintain open and interactive communication with users, demonstrating a commitment to their needs.

● Continuously strive to enhance the overall user experience through your interactions and feedback.

● Maintain up-to-date user databases through effective internal and external communications.

● Collect and analyze user information to contribute to team efforts and report on product or service performance.

● Play our games regularly to stay informed and provide relevant support. You have

● Bachelor's Degree in Sales, Customer Service, or a related field.

● 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry.

Skills and experience you will bring to us

● Excellent time management skills.

● Ability to adapt and respond effectively to various user personalities.

● Patience and empathy in dealing with user inquiries and concerns.

● Strong teamwork and multitasking abilities.

● Ability to perform under pressure and resolve complex user issues.

● Strong problem-solving skills and a commitment to exceptional user support.

● A strong work ethic, a team-oriented attitude, and flexibility.

● Deep knowledge of our products and services, demonstrating expertise in gaming.

● A passion for gaming and a genuine interest in ensuring users have a positive experience.