Field Sales Manager - Philippines

About FINN

FINN is a fintech company building simple and transparent products that improve financial well-being for underbanked employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.

Founded in 2022, FINN is a fast-growing player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.

The Field Sales Manager manages and coaches a team of Field Sales Representatives to deliver high-quality customer acquisition and onboarding through in-person selling. You will own daily execution in the field (deployment planning, performance management, QA, and reporting) and act as the bridge between frontline execution and central teams (Growth/Commercial/Ops/Risk).

Success in this role is measured by team applications and activations, submission quality, field productivity, and consistent compliance + brand standards.

Why this role matters

Field channels win or lose on execution discipline. The Team Lead ensures the right people are in the right places, using the right pitch, producing the right-quality applications. Strong leadership here directly improves conversion, reduces rework/fraud risk, and strengthens customer trust.

What you’ll do

Team leadership & coaching

Lead a team of Field Sales Representatives to achieve weekly and monthly acquisition targets

Run daily pre-deployment huddles (targets, location strategy, reminders, coaching)

Provide real-time coaching on pitch quality, objection handling, and compliant selling

Conduct regular ride-alongs / on-the-spot observations and structured feedback

Reinforce performance expectations (attendance, punctuality, breaks, productivity)

Support hiring and onboarding of new reps (training, shadowing, ramp plans)

Field execution & deployment planning

Translate weekly plans into daily deployment schedules (locations, hours, staffing)

Coordinate booth/table setup, materials, devices, and location permissions (as applicable)

Monitor footfall and rep performance by location and adjust assignments quickly

Maintain field readiness (uniforms, scripts, sales kit inventory, device functionality)

Ensure team safety and appropriate conduct in public environments

Quality assurance & compliance

Conduct QA checks on submitted applications (data accuracy, photo quality, completeness)

Identify and escalate risk red flags (potential fraud, inconsistent documentation)

Ensure reps communicate product terms responsibly and follow scripts/policies

Track and address repeat quality issues through coaching and corrective action

Coordinate with Risk/Ops on policy updates and ensure team adoption

Performance management & reporting

Track team funnel metrics (approaches → started → completed → approved → activated)

Maintain daily reports and performance dashboards (by rep, location, and time)

Lead weekly performance reviews and individual 1:1s as needed

Escalate operational blockers (app/device issues, hotspot changes, partner concerns)

Collect field insights (customer objections, competitor activity) and relay to central teams

Cross-functional coordination

Align with Growth/Commercial on campaigns, promotions, and location strategy

Coordinate with Ops for onboarding requirements, device logistics, and process improvements

Coordinate with Risk for quality guardrails, fraud trends, and training updates

Qualifications

Must-have

• 1–3+ years of experience in field sales or direct sales (telecom/fintech/banking/retail/promotions preferred)
• Proven experience leading or coaching a small team (formal or informal leadership)
• Strong communication and on-the-ground problem solving
• Comfort working outdoors and in busy public environments
• High integrity and strong attention to detail (quality + compliance)
• Basic smartphone and app proficiency; able to troubleshoot basic field issues
• Strong advantage
• Experience in fintech, lending, mobile wallet, insurance, or SIM registration/activation
• Experience managing field deployments and optimizing locations
• Experience working with performance incentive structures and QA routines
• Experience collaborating with central teams (Ops/Risk/Growth) and reporting KPIs

Key Performance Indicators (KPIs)

• Team completed applications (volume) and applications per rep per day
• Team activation rate (first successful use / first transaction)
• Submission quality score (completeness, clean photos, low rework rate)
• Approval quality (with risk guardrails) and fraud/issue incidence
• Conversion rate by location and by rep
• Attendance and field productivity (time-on-location, hours deployed)
• Compliance and customer experience standards
• Cost per activated customer (by location/team)
• Cost per activated customer (by location/team)
• Compensation & benefits
• Competitive base salary
• Performance-based incentives and commissions (team-based and/or individual)
• Government-mandated benefits
• Training and career development opportunities
• Uniform and company-provided sales materials
• Work arrangement / Working conditions
• Full-time, field-based role with responsibility for team deployment across assigned territories
• Requires standing/walking for long periods and working in busy public environments
• Willingness to travel within assigned territories