Desktop Analyst Intern (AU Technology, Onsite)

Part-Time Intern

Introduction

This IT Support role provides entry-level technical assistance in resolving basic IT issues, supporting user account management, and maintaining IT assets, while gaining hands-on experience in troubleshooting, service delivery, and day-to-day IT operations under the guidance of senior team members.

Responsibilities

• Help resolve basic IT issues, incidents, and service requests through remote or onsite support under supervision.
• Participate in troubleshooting and diagnosing hardware and software problems with guidance from senior staff.
• Collaborate with the IT team to escalate and follow up on more complex technical issues.
• Support the documentation and tracking of incidents and service requests using the organization's ticketing system.
• Aid in creating and managing user accounts, including access permissions and security group assignments.
• Assist with the onboarding and offboarding processes by preparing user accounts and IT equipment.
• Help maintain accurate IT asset records and assist in tracking inventory in coordination with the Inventory Officer.
• Participate in periodic audits of user accounts to ensure proper access control.
• Prepare and test IT equipment for remote (Work from Home) staff, ensuring functionality and readiness.
• Inspect returned equipment and assist in reporting missing or damaged items.

Requirements

• Currently pursuing or recently completed a degree/diploma in IT, Computer Science, or a related field.
• Basic understanding of troubleshooting common hardware and software issues.
• Familiarity with remote support tools and service desk/ticketing systems is a plus.
• Knowledge of user account administration and basic networking concepts (e.g., IP addressing, DNS, DHCP) is an advantage.
• Strong problem-solving skills and a willingness to learn.
• Good communication and interpersonal skills.
• Organized, detail-oriented, and able to manage multiple tasks.
• A team player with a customer-focused attitude.
• Willingness to work onsite when required.
• Ability to lift and move IT equipment as needed (with supervision if necessary).
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.