Manage helpdesk tickets and technical escalations

HIRING : IT Support Lead

• 📍 Alabang, Muntinlupa (Near Northgate Cyberzone)
• 🕒 Onsite | M-F Regular hours
• ✅ Preferably with at least 2 years of IT Support/Helpdesk experience
• ✅ Leadership or team lead experience is an advantage
• ✅ Strong troubleshooting skills in hardware, software, network, and connectivity issues
• ✅ Good communication and interpersonal skills
• ✅ Can work independently with minimal supervision
• ✅ Fast learner and able to adapt quickly
• ✅ Willing to work under pressure
• ✅ Good attendance record
• ✅ Preferably with own motorcycle for mobility
• ✅ Must be residing near Axis Tower 1, Northgate, Alabang

Key Responsibilities

• 🔹 Lead and support IT operations and project deployments
• 🔹 Manage helpdesk tickets and technical escalations
• 🔹 Prepare daily, weekly, and monthly operational reports
• 🔹 Perform system, network, and asset management activities
• 🔹 Conduct audits, disaster recovery drills, and IT compliance reviews
• 🔹 Provide user training and technical support
• 💌 Send your resume : [email hidden — sign in] + Viber number so we can reach you ASAP! with SUBJECT "IT Support Lead".
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