Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Bonita Springs hospital.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview

We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Requirements

• Previous experience in a customer service.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.

Benefits

Health Care Plan (Medical, Dental & Vision)

Paid Family Leave (Maternity, Paternity)

Safe Harbor 401K with Company Match

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Personal)

Holiday Pay

Short Term & Long Term Disability

Employee Assistance Program (EAP)

Team Member Pet Wellness Plan

Team Member Pet Discount

Continuing Education

Uniform Allowance

Tuition Reimbursement

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Fetch Specialty & Emergency Veterinary Centers is a family-owned practice dedicated to delivering elevated specialty care, 24/7 emergency medicine, and critical care in five state-of-the-art hospitals across Florida and South Carolina. Our team of board-certified specialists, experienced emergency doctors, and skilled support staff share a deep commitment to pets, their people, and the powerful bond they share.

We understand that pets are family, and we approach every case with the same level of compassion, urgency, and expertise we’d want for our own. That’s why we’ve built hospitals that are not only equipped with advanced diagnostics and treatment capabilities but are also grounded in communication, trust, and collaboration.

Our growing network of hospitals includes locations in Brandon, Fort Myers, Bonita Springs, Clearwater (FL), and Greenville (SC). In our hospitals you will find experts in Internal Medicine, Surgery, Emergency & Critical Care, Ophthalmology, and Medical & Radiation Oncology—working together to provide the highest level of care.