CARRIER COMPLIANCE & CLAIMS COORDINATOR

The purpose of this position is to verify existing and new carriers are in compliance with Vision/GX Transportations’ SOP’s, process, investigate, record, and settle claims, and in the process work closely with related teams to prevent similar occurrences.

CARRIER PROFILE SET UP: 

• Vendor Vetting & Verification: Gather all necessary onboarding information from potential carriers in strict accordance with company SOPs. Independently verify documentation accuracy using various industry portals.
• Compliance Management: Audit critical compliance documents, including verifying valid Workplace Safety and Insurance Board (WSIB) numbers, cargo insurance, and liability coverage limits.
• Agreement & Insurance Coordination: Facilitate the signing of Carrier-Broker Agreements via MyCarrierPackets (MCP) or manual processes. Source Certificates of Insurance (COI) directly from insurance brokers, ensuring correct certificate holder listings for our entities.
• System Onboarding: Set up, maintain, and update carrier profiles within our TMW transportation management software.
• Data Management: Organize and manage digital assets by creating new vendor files and securely storing carrier authorities within Google Drive.
• Ongoing Auditing: Conduct routine compliance audits every three / six months to assess current vendors, ensuring our network remains fully compliant with industry and company regulations.

CLAIMS:  

• Claims Investigation & Adjudication: Gather and review all necessary documentation (PODs, BOLs, OS&D reports) to investigate, approve, or decline freight claims within target timelines.
• Salvage & Returns Management: Coordinate with dispatch and terminals to handle the logistics of returned, refused, or damaged freight—authorizing repair, salvage, or disposal as needed.
• Liability & Partner Recovery: File and resolve interline carrier claims to determine liability, and escalate unresolved files to third-party insurance providers.
• Dispute Resolution: Act as the primary contact for claims inquiries. Partner with Sales leadership to handle and resolve sensitive or high-value customer disputes.
• Reporting & Compliance: Maintain accurate claim files (On Google Drive and TMS)  in compliance with federal and provincial regulations, and analyze claims data to identify trends and improve loss-prevention policies.

Core Requirements

• Experience: 1 to 3 years of experience working in an office environment.
• Education: High School Diploma or an equivalent qualification.

Preferred Qualifications

• Specialized Training: Post-secondary training specifically focused on claims processing.

Key Systems & Software Skills

Candidates should be comfortable using or learning the following systems

• Logistics & TMS Software: TruckMate (TMW), and Peoplenet.
• Communication & Productivity: Google Workspace (Docs, Sheets, Drive), Slack, and Front.
• Industry Portals: Experience navigating various customer and industry web portals (such as MyCarrierPackets for carrier vetting).

Essential Competencies

• Compliance Knowledge: Ability to audit and verify critical transportation documents like Workplace Safety and Insurance Board (WSIB) numbers, cargo insurance, and liability limits.
• Claims Investigation: Experience gathering and reviewing transportation documentation (such as Proof of Deliveries [PODs], Bills of Lading [BOLs], and Over, Short, and Damaged [OS&D] reports) to adjudicate claims.

What do we offer to you? 

• Great People to Work With!
• Paid Personal Days
• Comprehensive Benefit Plan Including Health, Dental, Vision, EFAP
• Promote from Within 
• Fun Company Events! 

We are passionate about making a difference in the Transportation Industry!  Don’t waste another minute! Contact us and build a career with VISION!!!