Klaviyo Email Marketing Account Manager

Klaviyo Email Marketing Account Manager

• Job Description - Klaviyo Email Marketing Director - Fully Remote
• Are you someone who takes pride when a client says "I don't know what we'd do without you"?
• As the Email Account Manager, you'll be the link between clients and the team.
• You've managed Klaviyo accounts and turned underperforming list emails into real revenue.
• You'll own your client accounts from kickoff call to monthly results review.
• You'll be the person clients call when something isn't working - and you'll fix it.
• If a campaign is supposed to go out tomorrow and the flow is broken, you're the person who catches it first.
• If this sounds like you, read on.

The Role

• Own a small portfolio of eCommerce client accounts from onboarding through ongoing campaign execution.
• Build, test, and optimize email flows and campaigns in Klaviyo to hit client revenue targets.
• Review performance and translate the numbers into business metrics clients can act on.
• Serve as the primary point of contact for client calls and issue resolution.
• Coach internal team members on email strategy and account management best practices.
• This Is for You If...
• Client-First: You make clients feel genuinely taken care of.
• Sharp Eye: You catch the error before it goes out, every time.
• Quick on Your Feet: When a client asks a hard question, you already have an answer.
• Ownership-Minded: Your accounts are your accounts - you see them through to results.

Skills & Experience

Must-Haves

• 3+ years as an Email Account Manager or Account Manager
• Hands-on Klaviyo experience (a technical assessment is part of this process)
• Experience managing eCommerce clients
• Strong soft skills in order to guide your team
• Excellent English skills (C2 level)

Nice-to-Haves

• Experience working inside a marketing or email agency
• List segmentation and email deliverability experience
• Experience using AI tools for copywriting, analysis, or workflow automation
• Email design experience
• Analytics experience

What We Offer

• Schedule: Remote, Monday-Friday, 8:00 AM to 5:00 PM Central Time (CST)
• Compensation: $3,000-$3,500 USD/month
• Team: Small, close-knit team where your wins are everyone's wins

About Us

• We're Grotto Digital.
• We're a young, tight-knit team built around great work and good energy.
• No corporate layers.
• No ego.
• Just a group of people who care about email, care about clients, and actually enjoy working together.
• You won't be managing 40 accounts here. You'll own a handful, know them inside out, and see what great email marketing actually looks like.
• We'd love for you to join us!
• Submit your application and we'll be in touch.
• Note: Only resumes in English will be taken into consideration.
• In the form, please respond "GROTTO" to the "Why should we consider YOU for this position?" question.
• Important Note: This is a contractor position, not an employee role.