Customer Service Representative

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently
• Promote and maintain good customer relationships
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Perform orders, refunds, and exchanges
• Monitor incoming product to provide accurate ETAs to customers
• Support the Sales Team with quote follow-up and proactively share customer information
• Gain an understanding of our products and how they are best utilized through continued development training
• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
• Partner with Sales Team to resolve customer issues
• Adhere to all Company policies and procedures
• Comply with all Health & Safety related policies, procedures, and safe work practices
• Other duties as assigned