Customer Service & Logistic Manager

Customer Service & Logistic Manager

Job Description

Position Summary

The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan, including customer order management, warehousing, transportation, and import/export activities, primarily through third-party logistics (3PL) partners. The role ensures that logistics & orders performance meets company standards in cost, service level, and efficiency, while driving continuous improvement and operational excellence.

Key Responsibilities

Project Management and Cross-functional Collaboration

• Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management.
• Lead the warehouse move project and avoid any risk impact business and problem solve.
• Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment.
• Manage data migration, system integration (WMS/TMS), and performance reporting setup.
• Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction

CSC & Logistics Operations Management

• Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate).
• Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow).
• Manage inbound, outbound, and international logistics operations to ensure

compliance with legal and customer requirements.

• Ensure high accuracy in order processing and timely delivery.
• Monitor service KPIs (OTIF – On Time In Full, fill rate, response time).

3PL Management and Performance Review

• Act as the main liaison between the company and 3PL providers. Manage contracts, performance reviews, and monthly business review meetings.
• Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality.
• Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Cost and Efficiency Optimization

• Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.
• Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency.
• Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Team Leadership & Development

• Lead, coach, and develop the customer service and logistics team to deliver excellent service.
• Set team goals and monitor performance against service targets.
• Process Improvement & Cross-functional Collaboration

Qualifications

• Education: Bachelor’s degree or above in Logistics, Supply Chain Management, International Trade, or related fields.
• Experience: 7+ years of experience in logistics or supply chain management, with at least 2 years in a managerial position, at least 3 years in 3PL or FMCG operations is plus.
• Solid knowledge of warehousing, transportation, and import/export operations.
• Proven leadership and cross-functional communication skills.
• Strong understanding of logistics KPIs and analytical ability in cost and operational performance.
• Hands-on experience with ERP / WMS / TMS systems.
• Strong project management, problem-solving, and process optimization skills.
• Leadership & Team Development.
• Language: Fluent in Mandarin; proficient in English (both written and spoken).

Primary Location

Taipei Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time