Customer Success Manager - Education Market

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Education market and ensure our clients maximize the value of our digital learning solutions.

As a Customer Success Manager, you will act as a trusted advisor to our clients, driving adoption and value from our digital solutions through data-driven insights and project management . You will leverage data analysis to measure success, foster engagement, and contribute to long-term client satisfaction and growth.

If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

As we support clients across the globe, we are particularly interested in candidates who are fluent in English, French, Spanish, or Italian . However, we also welcome applications from speakers of any other foreign language , as multilingual skills are always a valuable asset in our international environment.

What You’ll Do

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Project management : Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.
• Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.
• Analyze client data: Implement strategies to drive engagement and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Perfectly fluent or bilingual in English.
• Additional languages (Portuguese, Italian, German, French, Spanish,..) are a strong plus.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who values collaboration and knowledge-sharing.
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT , tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

• Working conditions: Monday to Friday, from 11a.m/12pm to 8 p.m/9pm.
• This position follows the public holidays of the assigned market (French, German, Italian...).
• One day of remote work per week is granted after three month.
• Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/