Returns Processing Coordinator

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Returns Processing Coordinator

Hybrid

National Capital Region, Philippines

• Hands-on role managing end-to-end returns operations
• Job details

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Job description

Job Summary

KDCI Outsourcing is seeking a Returns Processing Coordinator responsible for managing Return Merchandise Authorization (RMA) requests from initiation through completion. This role serves as a key liaison between clients, internal teams, and vendors/manufacturers to ensure timely, accurate, and efficient processing of returns while maintaining a high level of customer service and operational accuracy.

Key Responsibilities

RMA & Returns Processing

• Manage RMA requests end-to-end, coordinating with internal teams and clients to ensure smooth processing.
• Review and validate new return cases to confirm all required information is complete, including order numbers, serial numbers, and supporting documentation or images.
• Initiate and manage return cases with vendors and manufacturers via phone, email, or chat.

Vendor & Client Coordination

• Act as the primary point of contact between clients, vendors/manufacturers, and internal stakeholders.
• Interpret and communicate return instructions clearly to all involved parties.
• Coordinate inbound and outbound shipments related to return cases.

Documentation & System Management

• Prepare and maintain accurate return documentation and records.
• Ensure proper processing and tracking of returns within NetSuite or related ERP systems.
• Maintain organized and up-to-date case notes, logs, and supporting files.

Cross-Functional Collaboration

• Work closely with Inventory Control (IC) and operations teams to ensure returns are completed within vendor-approved timelines.
• Collaborate with internal departments to resolve return-related issues efficiently.

Process Improvement & Training Support

• Maintain and update training materials, process documentation, and SharePoint resources as workflows evolve.
• Support process improvements to enhance efficiency and accuracy in return operations.
• Job requirements

Job Requirements

• 2–3 years of experience in returns processing, logistics, supply chain, or related operational roles.
• Strong organizational and time management skills with the ability to manage multiple return cases simultaneously.
• Excellent written and verbal communication skills for client and vendor coordination.
• Experience using ticketing systems and ERP platforms (NetSuite preferred).
• High attention to detail, especially in validating return information and documentation.
• Ability to work cross-functionally and manage stakeholder expectations professionally.
• Strong problem-solving skills with a focus on operational efficiency and accuracy.

Nice to Have

• Experience handling RMA processes and vendor/manufacturer coordination.
• Familiarity with logistics, reverse logistics, or reverse supply chain workflows.
• Experience maintaining process documentation and training materials.

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