Z18 - Clarity - Healthcare Concierge Specialist

• This is the first hire on our brand new Clarity Concierge team. Phone Representative you will be responsible for making outbound calls to prospective new
• patients, guiding them through the onboarding process, and scheduling their first appointments
• over the phone. This role requires effective communication skills, particularly when explaining
• complex billing or insurance information to families, and the ability to handle rejections or difficult
• conversations. The ideal candidate has experience in healthcare and aspires to become a
• leader on an emerging team.

Key Responsibilities

• ● Make 50-60 outbound calls per day to prospective new patients. Email and SMS
• communication may also be required depending on the patient.
• ● Guide new patients through the onboarding process, addressing concerns or objections
• as they come up.
• ● Effectively communicate complex billing and insurance information to families.
• ● Navigate rejections or difficult conversations with potential clients.
• ● Ensure patients complete necessary post-call tasks, such as reviewing consent forms or
• uploading diagnostic information.
• ● Build feedback loops to keep Product + Engineering teams aware of technical issues or
• bugs.
• ● Utilize CRM or sales software.
• ● Work independently to meet sales targets.

Qualifications

• ● Proven experience in phone sales or telemarketing.
• ● Strong communication and interpersonal skills.
• ● Ability to explain complex information clearly and concisely.
• ● Demonstrated ability to manage workload and achieve sales targets.
• ● Familiarity with CRM or sales software, telephony or customer service software
• (Zendesk), and collaboration tools like Google Suite and Slack.
• ● Willing to work fully remote and US time zone