Employee Relations- AM/DM- Noida

About Paytm

Paytm is India's leading digital payments and financial services company, driving innovation to bring half a billion Indians into the mainstream economy through technology. Our mission is to serve consumers and merchants with a comprehensive ecosystem of payments, commerce, banking, lending, insurance, and wealth management solutions. At Paytm, we foster a culture of ownership, collaboration, customer obsession, and continuous learning, empowering employees to build products and solutions that impact millions of lives every day.

Location: Noida

• Employee Relations (ER) – Key Responsibilities
• Act as the POC for investigating workplace concerns, employee grievances, conflicts, misconduct, and other employee relations matters across Pan India.
• Manage the end-to-end grievance redressal process, ensuring timely acknowledgment, investigation, resolution, and closure of employee complaints.
• Conduct fair, objective, and confidential investigations by gathering facts, interviewing relevant stakeholders, reviewing evidence, and documenting findings.
• Ensure timely closure of investigations while maintaining accurate and comprehensive ER documentation and records across all relevant systems.
• Collaborate with Operations, HR Business Partners, Legal, Compliance, and Business Leaders to ensure unbiased and compliant resolution of employee relations cases.
• Interpret and apply labor laws, company policies, and internal guidelines while handling employee relations matters to ensure legal and organizational compliance.
• Identify root causes of recurring employee issues and recommend preventive and corrective actions to improve workplace culture and employee experience.
• Provide guidance and support to managers on employee relations issues, conflict resolution, disciplinary actions, and performance-related concerns.
• Prepare investigation reports, case summaries, and dashboards for leadership reviews.
• Partner with cross-functional stakeholders to implement corrective actions arising from investigations and monitor their effectiveness.

What You Will Need For This Role

• Demonstrated knowledge of employment laws and regulations.
• Proven record of strong problem-solving, conflict resolution, and mediation.
• Excellent decision-making skills.
• Strong understanding of handling confidential information with discretion.
• Excellent organizational skills and attention to detail.