Junior Services Engineer

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About the Role

We're looking for a Junior Services Engineer based out of our European headquarters in Belgrade.

Responsibilities

• Maintain our existing computer and network setups
• Administrate and support all existing software and hardware, including Apple devices, Okta, Kanji, Google Workspace, Slack, Jira
• Troubleshoot and effectively support and resolve user issues
• Diagnose and resolve of hardware, software, networking, and system issues when they arise
• Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding, changes, offboarding)
• Monitor and maintain IT compliance, ensuring policies and controls are properly implemented and followed
• Security maintenance and assistance with performing security audits
• Document processes for users and administrators, including creating guides tailored to both technical and non-technical audiences
• Keep up-to-date on new technologies and security risks
• Assist with implementing system and process improvements

Qualifications

• Strong understanding of information technology, including networking and computer systems
• Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals
• Experience with macOS and Apple ecosystem
• Experience with IAM and MDM tools
• Able to interact and communicate effectively with both technical and business team members
• 1-3 years of experience in similar positions
• Excellent written and verbal English communication skills

Nice to have

• Relevant Degree in Information Systems or Information Technology
• Familiarity with Jira Service Management
• Experience with No-code automaton tools such as Zapier, n8n or similar
• Experience with setup and maintenance of the conference room hardware

• What we offer
• Our people are our most valuable asset. Base salary may vary depending on relevant experience, skills, geographic location, and business needs.

Benefits

• Top-notch Private Healthcare Insurance for you and your family members
• Generous PTO policy
• Lunch at work
• Covered costs for parking for onsite staff
• Learning and development budget
• Paternity leave