Front Desk / Customer Service Representative

Front Desk / Customer Service Representative

Our client, a leading flexible workspace provider, is looking for a Front Desk / Customer Service Representative to deliver excellent customer service and create a welcoming experience for clients and guests.

This role is ideal for candidates with a hospitality or hotel background who enjoy front-facing, service-oriented work in a fast-paced environment.

Location: Makati City

Work Setup: Onsite

Job Responsibilities

• Act as the first point of contact for clients and guests (in person, phone, email, and live chat).
• Manage front desk operations and ensure a professional, welcoming atmosphere.
• Handle customer inquiries and concerns promptly and with empathy.
• Provide daily customer support to ensure a seamless experience.
• Gather customer feedback and coordinate with internal teams for service improvements.
• Maintain product knowledge and meet customer service performance standards.

Job Qualifications

• At least 2–3 years of experience in front desk, customer service, or hospitality (hotel or similar).
• Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Comfortable using CRM systems, email, and Microsoft Office.
• Able to multitask and work efficiently in a fast-paced environment.