About The Role

Serves as the client's primary advocate within Altera and as a trusted advisor.
Develops and nurtures C-suite relationships.
Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
Identifies and communicates how Altera can drive more value to the clients we serve.
Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
Serves as the primary Executive escalation point.
Explores and identifies additional revenue opportunities with clients.
Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.

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Client Success Executive