Franchise Performance Coach

• Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region.
• Coach and develop Franchisees:  Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets.
• Grow the network:  Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network.
• Champion customer excellence:  Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores.
• Lead change and adoption:  Support the rollout of new products, tools, systems, and strategic initiatives, helping Franchisees successfully adopt new ways of working.
• Build trusted relationships:  Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success.
• Monitor performance and drive improvement:  Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans.
• Promote risk and compliance:  Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.
• What You'll Bring
• 5+ years' experience in sales leadership, business development, franchise management, or business consulting within financial services, property, fintech, or another multi-site environment.
• Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes.
• Strong commercial acumen, with the ability to interpret performance data and turn insights into action.
• Excellent relationship-building and influencing skills, with the confidence to work across a diverse network of stakeholders.
• Experience leading change and successfully embedding new initiatives, products, or ways of working.
• Strong understanding of mortgages, lending, property, or complex retail service environments.
• A self-motivated, outcomes-focused approach with the ability to manage your own region and travel regularly.
• Nice to Have
• Experience working with franchise or distributed sales networks.
• Experience in business planning, franchise lifecycle management, or retail expansion strategies.
• Exposure to broker recruitment, succession planning, or network growth initiatives.
• Understanding of the Australian mortgage broking industry and franchise operations.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence. 

We support our people in a variety of ways, but a few of the benefits that our people rave about include: 

• A vibrant, relaxed, yet professional culture. 
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration. 
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work. 
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional week’s Loyalty Leave each year after reaching 3 years’ service. 
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.