Applications Support Expert

Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally. Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business processes effectively.

In this role, you will help maintain the stability, performance, and readiness of banking applications that support key business domains. You will work closely with internal technology teams, external suppliers, and development stakeholders to support application operations, resolve issues, and contribute to the ongoing improvement of business-critical platforms.

Responsibilities

• Support Dynatrace application activities.
• Monitor and analyze banking applications performance to enhance and support business processes for specific business domains.
• Investigate application errors related to servers or databases using the required view access as the first layer accountable for application readiness.
• Raise hardware or database-related issues to the concerned team.
• Evaluate, implement, administer, and tune banking applications.
• Manage relationships with third-party application suppliers and meet established service level agreements.
• Coordinate with IT Architecture, Demand Management, project management, and QA teams during project planning and execution related to banking applications.
• Implement changes related to the applications and engage other resources when needed.
• Implement data protection and compliance policies related to banking applications and coordinate with IT Security.
• Analyze problems related to supported banking applications and coordinate with designated vendors.
• Cooperate with application developers on web interfaces related to different applications.
• Coordinate with IT teams during project execution related to banking applications.
• Support development teams during implementation and transfer business knowledge.
• Analyze new releases of third-party applications.

Relevant Experience in Application Support

• 1-6 years of experience in application support
• Support and administration of banking or financial applications
• Experience with Dynatrace or similar application performance monitoring tools

Monitoring and Performance Analysis Skills

• Proficiency in monitoring banking applications’ performance
• Ability to analyze and optimize application performance to support business processes

Troubleshooting and Issue Investigation

• Experience in investigating application errors related to servers, databases, or infrastructure
• Ability to access and interpret performance or view logs for root cause analysis

Issue Escalation and Collaboration

• Experience escalating hardware or database issues to relevant internal teams
• Experience working with third-party application vendors, including issue resolution and meeting service level agreements
• Experience coordinating with IT architecture, project management, QA, IT security, and other IT teams during project planning, execution, or security-related work

Application Evaluation and Tuning

Experience evaluating, implementing, and tuning banking applications

Project Coordination and Change Management

• Experience supporting application changes and engaging resources as needed
• Experience with requirements gathering for data and process needs and application solution design
• Knowledge of release and deployment management processes

Compliance and Security Knowledge

Knowledge of data protection and compliance requirements related to banking applications

Vendor and Release Management

• Experience analyzing new releases of third-party applications
• Knowledge of supplier management processes
• Knowledge of specific third-party applications deployed in banking environments

Web Interface Support and Development Collaboration

Experience working with developers on web-related interfaces of banking applications

Business Support and Knowledge Transfer

Experience supporting development teams and transferring business knowledge during implementation

Technical and Domain Knowledge

Strong understanding of banking domain processes and application environments

Education and Eligibility

• University degree in Computing, IT, or a related field, or equivalent industry experience
• Eligible to work in Egypt