Junior Project and Account Manager – SKALE Solution (MY)

GrowthDesk is a B2B Enterprise Solution to enable brands globally to Capture, Own their Customer Data to Drive Growth. Through our SKALE flagship solution, we enable FMCG brands and Malls globally to own their customer data by activating shopper marketing campaigns through a suite of ready-to-use solutions such as Chatbot Automation, Gamification, Digital Vouchers, Smart Receipts and more. SKALE systematically structures and labels the data to enable brands to unlock the full potential of the data to drive loyalty and lifetime value.

Job Description

Job Description

• Minimum 1 – 2 yrs work experience
• This role is most ideal for an individual who enjoys a client-facing role and project management

The Junior Account Manager’s responsibilities include

Serve as the first and primary point of contact for a portfolio of client accounts, ensuring their needs and expectations are met

Develop strong relationship and trust with clients by providing exceptional support

Monitor and analyze client campaign performance, including conveying regular updates, new requests and reports to them

Coordinate with internal teams (engineering, creative, analytics) to ensure projects are executed on time and per requirements

Be the lead person to execute overall campaign set up on the SKALE platform per the requirements

Work alongside Senior Account Managers to ensure overall user experience is smooth

Be the key person to follow up with clients on items required from them based on project timeline and to translate commercial requirements into briefs for internal team coordination

Actively drive testing of platform alongside clients and senior account managers before it goes live

Collaborate with Senior Account Managers to identify new opportunities and develop strategies to grow existing accounts

Qualifications

Qualifications

• What you need
• Attention to detail
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks effectively

Analytical

• Bachelor’s Degree required, min 1 to 2 years work experience
• Strong working knowledge of Microsoft Excel, Word, Outlook, and Asana
• Thrive in a fast-paced environment

Additional Information

• Quarterly bonus
• Work with a team that believes in cultivating growth mindset in each and every team member
• A role that offers a breadth of learning opportunities and a highly collaborative environment
• A flat hierarchy and with a high level of autonomy
• We believe in a happy work environment and culture!