About The Role

Develop an in-depth understanding of our customers, their business domain, and workflows
Work collaboratively with customers and internal stakeholders from project inception through the go-live implementation
Support customers through the onboarding journey, serving as a point of contact for project and functional inquiries
Help build and execute detailed project plans to ensure the timely delivery of services and deliverables; produce weekly/monthly status reports
Document customer process flows, identify system gaps, and work with internal stakeholders to prioritize customer commitments and needs
Serve as a connector between our product development teams and our customers to ensure on-time delivery of system configurations and project go-live
Build trusting and meaningful relationships with product champions and key points of contact within each customer, and stay current on their needs
Lead multiple implementation projects and technical software deployments

Bachelor’s degree required; Finance, Economics or Engineering preferred
At least 2 years of experience in any of the following: solutions management/engineering, project management, product management, account management, sales/customer success, implementations
Demonstrated relationship-building skills with internal and external customers
Strong empathy for customers and passion for project management and organization
Exceptional communication skills with strong attention to detail
Independent – enjoys taking on new challenges and running with them
Naturally process-oriented and adept at managing time well
Relatable experience in the intersection of technology and customer enablement
Understanding of technical aspects of software implementation is a plus

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Solutions Associate