Intake & PCP Specialist

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Monday-Friday 8:30 am – 4:30 am; Essential: Some weekend and extended weekday hours may be required even in the event of inclement weather; Daily Job Site: Hybrid office/remote.

QUALIFICATIONS & REQUIREMENTS

• Must have a high school diploma or GED. Some college preferred.
• Must have intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management and service coordination.
• Valid driver’s license with reliable transportation to travel locally.
• Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.

Soft Skills

• Possess strong creative and customer service skills.
• Must have strong critical thinking skills.
• Have strong adaptability and flexibility to be effective in changing environments.
• Possess strong conflict resolutions skills.

Interpersonal Skills

• Ability to closely collaborate across all EPIC programs and departments.
• Ability to work together as a team where there is effective communication.
• Must possess excellent communication, analytical, and problem-solving skills.
• Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.
• Strong time management skills to manage one's own time and the time of others.
• Must be responsible and take accountability for own actions.