Support Manager (Trussville)

Capability Requirements: The individual must…

• Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”
• Embody and embrace our Values…
• Urgent Pursuit
• Sacrificial Service
• Intentional Development
• Clear Communication
• Complete Alignment
• Excellent Execution
• Must be:
• Highly organized and able to work at an efficient and high output
• Knowledgeable of, or a growing knowledge of the items in their department(s)
• Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
• Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements

This position will require between 35-40 hours per week depending on need and availability.

Travel Requirements

Zero to minimal local travel is required

Position Duties

• Excellent Customer Service
• Greet every customer and treat them with respect, optimism and joy at all times.
• Answer any and all questions for customers.
• Assist with any customer needs.
• Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
• Share the vision and mission of Vapor Ministries with customers.
• Processing and Receiving
• Quickly and efficiently sort, price and stock items in your department(s).
• Meet daily, weekly and monthly processing goals to drive revenue generation.
• Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
• Willing assist in all areas whenever needed to ensure efficient store operations
• Opening and Closing
• Must open/close at least 1 day per week.
• If scheduled to open or close, perform and complete the opening/closing checklist procedures
• Housekeeping
• Ensure a properly organized workspace during operating hours.
• Close department processing station and leave it organized, stocked, and ready to be used the next work day.
• Cultural Leadership
• Drive culture formation in team members via cultural development systems
• Drive Purpose, Mission and Values engagement with team members
• Drive cultural accountability via regular meetings with team members

Disclaimer: Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).