Customer Care Coordinator

D&D Foods, Inc.

Job Title : Customer Care Coordinator

Department: Office

FLSA: Non-Exempt

General Function

The Customer Care Coordinator’s responsibilities include: Processing orders, Accounts receivable and customer service.

Core Competencies

• Partnership
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: Vice President, Controller

Positions that Report to you: None

Primary Duties and Responsibilities

• Maintaining and ensuring food safety. Report any food safety deviations to your supervisor immediately.
• Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines.
• Adjusts/reconciles accounts receivable and uploads positive pay.
• Log orders, print and supply copies for individual departments.
• Answers phones, gates, greets customers and salespersons.
• Replenishes and orders office supplies as needed.
• Other duties as assigned by management.

Knowledge, Skills, Abilities, and Worker Characteristics

• Attention to detail and follow through is necessary while working independently.
• This individual is preferred to be bi-lingual (Spanish-English)
• Ability to read and interpret written or verbal instructions.
• This person must have the ability to relate well with people.
• Understanding the need for and ensuring confidentiality.

Education and Experience

High school education/equivalent or related experience.

Physical Requirements

This is considered a semi-skilled position. Frequent to constant handling, grasping, constant listening, talking, hearing, seeing, reading, dealing with people, influencing others, evaluating information.

Working Conditions

• Duties performed mostly in office setting.
• Frequent deadlines exist while handling multiple tasks.
• Daily contact occurs with customers, salespersons and employees.

Equipment Used to Perform Job

Production machinery, Copy machine and Two-way radio.