HQ - Junior IT Helpdesk Engineer

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The position

We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.

Responsibilities

• Handling Helpdesk Tickets
• IT support for office infrastructure - WiFi, Network Connectivity
• Managing devices through WorkspaceOne
• Management of Endpoint Security through Carbon Black
• Onboarding and Offboarding users
• Image laptops to get them ready and wipe laptops according to procedures
• Keep records of assets up to date
• You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users

A successful candidate will have

• Experience of helpdesk and desktop support
• Ambitious, driven, and able to handle pressure and prioritise tasks
• Good automation skills or working towards this
• Excellent communication skills with all stakeholders
• An understanding of Local Area Networking including WiFi and related security concepts
• Management of connectivity in small sites, firewalls, switches, APs
• Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS
• Enthusiastic about technology and adaptable to change
• Excellent documentation skills