English Account Advisor - English C1

We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services.

Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays.

You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey.

• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expa​nd personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.
• Efficient typing, literacy, and numeracy skills.
• Maintain compliance with individual licensing requirements according to regulations.
• C1 English level.
• Communicating effectively with our English -speaking customers.
• Communicating with internal English-speaking departments to resolve customer’s queries or complaints.
• Providing support to our customer base via Live Chat, telephone and email.  
• Reviewing and escalating queries from customers to your superiors when required.
• Providing a positive experience to our customers and resolving their queries as soon as possible.
• Using internal tools to resolve customer’s queries.
• Promoting Responsible Gambling.  
• Maintaining awareness and knowledge with licensing policies procedures and criteria.

By applying to us