General Manager, Aussie Retail

Franchise Retail Strategy & Channel Growth

• Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
• Scale the Retail footprint while protecting unit economics
• Drive sustained productivity uplift across the franchise network
• Ensure long-term channel sustainability and margin discipline.

Inspirational Network Leadership

• Lead and coach State Managers to build high-performing, growth-oriented teams
• Build strong, trusted partnerships across the franchisee network
• Foster a culture of accountability, collaboration and customer excellence
• Act as a visible and credible leader across the Retail channel.

Performance & Commercial Accountability

• Own Retail P&L and operating budget
• Monitor productivity metrics (lodgements, DPH, conversion, attachment)
• Drive structured business planning and disciplined performance management
• Embed data-informed leadership supported by our Agentic platform.

Operating Model & Innovation

• Lead adoption of agent-assisted leadership tools to increase decision velocity
• Champion the integration of Retail within the Find–Buy–Own ecosystem
• Drive alignment between retail and broader distribution functions.

Leadership

• Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
• Demonstrate cabinet solidarity and executive presence
• Lead with integrity, accountability and long-term growth focus.

Key Measurements

• Retail revenue and contribution margin
• Franchisee productivity and settlement growth
• Network headcount growth and retention
• State-level NPS and engagement
• Campaign adoption and product penetration
• Budget performance and cost management.
• 10+ years senior leadership experience in mortgage broking, franchising or financial services distribution
• Proven capability to grow and scale large sales or franchise networks
• Strong commercial acumen with demonstrated P&L ownership
• Inspirational leadership style with ability to build trusted partnerships
• Ability to balance growth, compliance and customer outcomes
• Experience operating within a technology-enabled, data-driven environment preferred.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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