Patient Care Coordinator

We’re growing — join our team as a Medical Assistant / Patient Care Coordinator (PCC)!

Why Ally Psychiatry?

Competitive compensation package, generous PTO, and an excellent medical plan

Clinician-led, collaborative culture committed to high-quality behavioral health care

Meaningful work helping patients across the Southeast access compassionate psychiatric services

We’re seeking a friendly, organized Medical Assistant / Patient Care Coordinator to be a key part of the patient journey. You’ll be the first point of contact for patients—helping schedule appointments, update records, answer questions, and support providers—ensuring a seamless, supportive experience for every patient.

Roles & Responsibilities

Patient Support & Scheduling

• Greet patients and manage check-in/check-out with warmth and professionalism
• Schedule, confirm, and reschedule appointments to maintain smooth clinic flow
• Verify insurance, explain financial responsibilities, and collect co-pays/deductibles
• Answer and triage incoming calls; respond to patient inquiries
• Obtain vitals and lab specimens as required
• Assist with prior authorizations, referrals, and prescription requests

Administrative Duties

• Maintain and update patient records in compliance with HIPAA and clinic policies
• Process paperwork, letters, forms, and medical documentation
• Collaborate with providers, billing, and clinic staff to support operational efficiency

Additional Responsibilities

• Ensure patient information is accurate and current
• Keep work and reception areas clean, organized, and patient-ready
• Educate patients on clinic policies and next steps
• Coordinate across the care team to close the loop on patient needs
• Other duties as assigned by leadership; regular attendance is an essential function

How to Apply

If you’re compassionate, detail-oriented, and excited to support patients and providers, we want to hear from you. Apply today to join Ally Psychiatry and make a difference.

Requirements

Qualification and Education

Required

• High School Diploma or Equivalent.
• Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.

Preferred

• 12+ months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.
• Completion of a medical assistance program from an accredited institution.

Personal attributes

• Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.
• Physical & Environmental Requirements
• Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients.
• Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs.
• Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details.
• Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.