Customer Service Assistant

Customer Service Assistant

Join Our Innovative Team and Be Remarkable!

Remarkablism Services Corp. is seeking a highly organized Customer Support & Project Coordinator (A&D Team) to support a U.S.-based premium stone, tile, and design materials company serving homeowners, architects, designers, and commercial project teams. This role supports the Architecture & Design department through customer communication, price lookup and quote entry support, sample coordination, project follow-up, and administrative organization.

The ideal candidate has strong English communication skills, excellent attention to detail, and a customer-service mindset. This position is best suited for someone who is organized, dependable, comfortable managing multiple priorities, and confident communicating with U.S.-based customers and internal teams.

Essential Responsibilities

• Support the A&D team through customer communication, shared inbox management, quote entry, and administrative coordination.
• Assist with sample orders, order entry, order tracking, and related follow-up to help keep department workflows moving.
• Maintain accurate records in required systems, including CQM, HubSpot, order trackers, and shared documentation tools.
• Review order information and open order reports to help flag delays, missing steps, or items requiring follow-up.
• Cross-train on key department tasks to provide backup support during absences, high-volume periods, or shifting priorities.

Skillsets

• Strong verbal and written English communication skills with a professional phone presence.
• High attention to detail and ability to manage multiple tasks accurately.
• Customer-service oriented with strong follow-through and responsiveness.
• Comfortable learning and navigating CRM systems, order platforms, and cloud-based tools.
• Organized, proactive, and able to work effectively within a collaborative team environment.

Qualifications

• Prior experience in customer service, administrative support, project coordination, executive assistance, or similar office-based roles preferred.
• Experience supporting U.S.-based clients or teams is a plus.
• Must be able to work U.S. Eastern Time hours and report onsite at our Davao office.

How to Apply

• If you are highly organized, customer-focused, and confident supporting fast-paced teams through strong communication and follow-through, we'd love to hear from you.
• Please send your resume to [email hidden — sign in] highlighting your relevant customer service, administrative, or coordination experience.