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Client Service Specialist

Jambalaya Group · McKinney, TX, United States

Customer SupportExternal listingfull-timeabout 3 hours ago

About The Role

Calander Wealth, a growing and high-performing advisory practice, is seeking an experienced Client Service Specialist to join the team. This role is designed for a professional who can step in with industry knowledge, deliver a high level of client service, and quickly integrate into an established, fast-paced environment.

This is an ideal opportunity for someone who thrives in a detail-oriented, client-facing role and is looking to grow within a practice that values operational excellence, team collaboration, and long-term development.

About the Practice

Calander Wealth is a growth-focused advisory firm committed to delivering a seamless and high-quality client experience.

The culture is

  • Fast-paced and execution-driven
  • Client-focused with a high standard of service
  • Collaborative, with strong internal accountability
  • Focused on continuous improvement and long-term growth

The team is seeking someone who is proactive, detail-oriented, and capable of contributing immediately while continuing to grow within the organization.

Key Responsibilities

Client Service & Relationship Support

  • Serve as a primary point of contact for client service needs
  • Deliver a high-touch, responsive client experience
  • Build trust with clients through professionalism and follow-through

Account Management & Operations

  • Process account opening, maintenance, and service requests
  • Coordinate with custodians and internal partners to resolve client needs
  • Ensure accuracy and timeliness across all client transactions

Meeting Preparation & Execution

  • Prepare client meeting materials and documentation
  • Manage follow-ups and ensure completion of action items
  • Support advisors with both pre- and post-meeting workflows

Systems & Data Management

  • Maintain accurate and up-to-date client records within CRM systems
  • Assist with financial planning documentation and processes as needed
  • Ensure compliance with firm and regulatory standards

Equal Opportunity Employer

Calander Wealth is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds and experiences.

Ideal Candidate Profile

Required Qualifications

  • 3+ years of experience in financial services client service or operations
  • Strong understanding of wealth management workflows and client lifecycle
  • Experience working within CRM systems (Salesforce/Ameriprise preferred)

Preferred Qualifications

  • FINRA licenses (Series 7 and/or 66 strongly preferred or willingness to obtain)
  • Experience within a financial advisory or wealth management practice
  • Familiarity with financial planning tools (e.g., MoneyGuide)

Professional Strengths

  • Exceptional attention to detail and organizational skills
  • Strong interpersonal and client-facing communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proactive, self-directed, and solutions-oriented
  • Team-oriented with a desire to grow within the firm

Compensation & Benefits

We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance

  • Base Salary: $63,000 – $70,000 (commensurate with experience) – exempt
  • bonus potential
  • Health Benefits (eligible after 60 days)
  • $300/month employer contribution toward medical coverage (when enrolled in company plan)
  • Dental and vision insurance
  • Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD)
  • Tax-Advantaged Accounts
  • Flexible Spending Account (FSA) options
  • Dependent Care FSA (up to $5,000 pre-tax annually)
  • Retirement
  • Safe Harbor 401(k) with employer contribution (eligible after 6 months)
  • Time Off
  • Two (2) weeks of Paid Time Off (PTO)
  • Thirteen (13) paid holidays annually

Additional Considerations

  • Opportunity for increased responsibility and role progression over time
  • Exposure to financial planning and advisory processes
  • Work Environment: Hybrid potential based on experience
  • In-office collaboration Monday–Thursday
  • Remote flexibility on Fridays
  • Remote consideration for candidates with strong industry or Ameriprise experience

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