Field Technician

• MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of
• Personal Emergency Response System (PERS) users nationwide. Our work helps
• individuals—many of whom are Medicaid members—remain safe and independent in their
• homes.

Role Overview

• This is a 1099 independent contractor role ideal for individuals looking to add
• supplemental, low-complexity work to their schedule.
• Installers set their availability and capacity in advance. Jobs are assigned; installers are
• responsible for coordinating appointments directly with members/caregivers and
• completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in

clients’ homes

• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation

Field Technician/Installer – Job Description

• Maintain accurate records of installations, service calls and client interactions using

company software

• Collaborate with member support and installer coordinators to provide seamless

support to members

• Obtain appropriate signatures via Docusign on all required paperwork during

installation appointments

• Adherent to all safety protocols, regulatory requirements and company policies

during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto

insurance documentation

• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

• This role requires regular travel to member homes and may involve physical activity,
• including bending, kneeling, reaching and climbing stairs. Contractors may need to carry
• and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of
• home environments.

Why Installers Work with Us

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members
• Compensation (1099 – no hourly pay)
• 0–25 miles: $32
• 25.1–40 miles: $48.50
• 40.1–75 miles: $72.00
• 75.1+ miles: $90
• You are paid per trip (one-way mileage), regardless of install outcome.